90-Day Return / Exchange Policy
Rosezo sales are based on our excellent design and proven reliability. We have a QA team that checks whether the products you ordered function properly before they are packed and shipped to you, so our product quality is guaranteed. However, you must carefully confirm your size before purchasing (a size guide is shown under each item).
If you are not satisfied with the items you received, you can easily exchange or get a refund. Submit a ticket to contact us, and we will do our best.
Here are detailed instructions for processing a return or exchange. The policy is calculated from the date the order is received. Please check whether any of these situations apply to you and whether the items fall under our 90-day return policy.
(2) Dressiness problem
The following reasons are covered under our LIMITED SERVICE COVERAGE 90-day return / exchange policy.(The customer is responsible for return shipping costs and the restocking fee. ROSEZO does not refund shipping costs.)
(1) You chose the wrong product size.(2) Personal reasons. You changed your mind, your preferences, etc.
The following reasons are NOT covered under our 90-day return policy, and we are not responsible for these matters.
(1) The products are exposed to corrosive substances or chemicals. Exposure to chemicals may change the appearance of your ROSEZO product.(2) The products are damaged due to improper handling or maintenance.
Easy Exchange:
You are welcome to return the original product (in NEW condition) along with a request for a different product. Please note that there is no guarantee the item you want will still be in stock at the time we receive your exchange request. Simply fill out the return / exchange form on the back of the packing slip included in your package with all required information (item name, color, and size) so we can send you the correct item.
Return Process:
(1) If you are not satisfied with the product received, please contact our customer service staff first for further assistance, to request a return authorization and return instructions. Please send us a support ticket and attach clear photos of items with quality issues. Our email address is: rosezoorder@gmail.com(2) Our business address: Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province, China
(3) Place the item in the original packaging and seal the package securely. (Returned items should be new and never worn. They must be kept in the original condition in which you received them.)
(4) Drop off your package at your local post office.
(5) Once we receive your package, we will promptly process an exchange or issue a refund to your account according to our return policy. (about 5-7 business days)
(6) Finally, we will notify you by email when your return or exchange has been processed.
Refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us:
Service phone: +86 134 8988 5489
Service Email:rosezoorder@gmail.com
Out of Stock:
Some items may be out of stock, or there may not be enough products to fulfill the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers have the right to request a partial refund (covering part of the item cost and shipping cost) if they do not receive an email notification.
Missing items, wrong items, or package sent:
A partial refund is offered for missing or incorrectly shipped items. If accessories are missing or shipped incorrectly, we provide a reshipment service. A partial refund of the item price is offered if accessories for reshipment are not available. Please be sure to open the package and check the contents before signing for the package.
Shipping Refund.
(1) Original shipping costs and insurance are non-refundable. Even if you may have received free or discounted shipping, we bear the original shipping cost for every order. Therefore, we do not refund the original shipping cost.
CANCELLATION POLICY.
(1) Once your order has been shipped, we immediately produce personalized items. If you would like to cancel your purchase, a 30% fee will be charged for your order.
(2) reserves the right to change this policy at any time. Notifications of changes will be posted on this page. If you have any questions about cancellations or other policies, please contact our customer service.
If you have done all of this and you still have not received your refund, please contact us:
(2) Customer Service Phone: +86 134 8988 5489
(3) If you have any questions, please feel free to contact us at any time: rosezoorder@gmail.com
